Warranty & Return Policy
Warranty can be claimed on products bought through Joyroom.pk. Joyroom.pk products come with 6 months warranty. Any other purchasers should contact their line of sales for their claim settlement. You should provide all relevant order information such as: warranty cards, packaging, invoices, receipts, etc.All Warranties are claimable 1 time against 1 purchase. When you first claim is settled, all previous warranties are null & void from that point on. In case the replacement item is not available, you will get store credit against that warranty claim, any purchase made through that store credit will not be liable for any warranty claim.All Warranties are nontransferable & can be claimed only by the original buyer. If you have bought a used item from any person who bought from us, consider warranty to be void.
Warranty shall not apply in the following cases:
Damage resulting from accidents, misuse, abuse, alteration, tampering, or failure of the purchaser to follow normal operating procedures.
Defects or damage due to spillage of food or liquids or wrong usage of electrical supply and voltage.
Damage, losses, defects, or malfunction as a result of fire, flood, or other natural causes.
Normal wear and tear, corrosion, rusting, or stains.
Installation of unauthorized software and unauthorized root access, both of which shall void the warranty.
Scratches & damage to the outer surface areas and externally exposed parts that are due to normal customer use.
Claims for damaged or missing parts after the day you have received the item.
Any equipment/product that has its serial number removed or made illegible or tampered with.
How to Reach Us!
Emailing us on info@joyroom.pk with your proof of purchase & a brief overview of the Problem you are facing.
Process for Warranty Claim
In order to successfully claim your warranty, the following must be provided:
Required Proof of Purchase. (POP)
Original Box & all its documents are required.
Have to Provide all Description of Problem/Defect for the Warranty Claim.
If the defective item is damaged, visible proof (if any) must be provided along with the item’s serial number (if any).
For The Q-A process you will need to return the item. (If) .
We require a valid Proof of Purchase to issue warranty claim:
Order number from online purchased made through JOYROOM.PK or authorized resellers.
Sales invoice.
Dated sales receipt (POP)
Note: More than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).
Non Warranty:
Claims under the following are considered out of warranty:
Products without sufficient proof of purchase
Compatibility issues (Changed case etc.)
stolen products
Items that have expired their warranty period
Non-quality-related issues (after 30 days of purchase)
Repairs through 3rd parties
Battery Timings (Only Claimable if the Battery timing is 25% or lower of the manufacturer’s claimed time.
Damage from outside sources (including, but not limited to improper electrical outlets, voltage fluctuations, thunderstorm)
Damage from misuse of products (including, but not limited to falls, extreme temperatures, water, operating devices improperly)
Quality-Related Problems Warranty Claim
All quality-related defects on items sold directly by JOYROOM.PK or JOYROOM.PK authorized resellers are covered by an extensive warranty, starting from the date of purchase. For quality-related warranty claims, items will be replaced with a factory refurbished model of equal value when available; otherwise, a new item will be sent. JOYROOM.PK warranty is restricted to the country of purchase. The warranty policy is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Warranties on all replacements follow the same warranty time frame as the original defective items.
All Bluetooth items (Earphones, Buds, TWS) require a slow charging of 5V 1A easily accessible through a USB port of Laptop or a PC. Issues occurring due to improper charging mechanism to charge earphones will not be claimed in the warranty.
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
Shipping Value:
Costs Must Be Covered by Buyer in the Following Situations:
Returning products for any reason other than a proven defect.
Warranty claims on items taken outside the original country of purchase.
Returning items claimed to have defects but found by JOYROOM.PK quality control to be in working condition.
Returning defective items in international shipping.
Costs associated with unauthorized returns (any returns made outside of the approved warranty process)
For Your Information:
JOYROOM.PK is not liable for:
Data Loss incurred from the use of JOYROOM.PK Products.
Returning personal items sent to JOYROOM.PK
6 Months Warranty On Every Product.
Frequently Asked Questions
What personal information do we collect from the people that visit our blog, website or app?
To assist you with your orders or registration on our site, you may be asked to enter your name, email address, mailing address, phone number or other details. This is to ensure necessary details are retrieved to help you with a good experience.
When do we collect information?
We collect information from you when you place an order, subscribe to a newsletter, or enter information on our site.
How do we use your information?
We may use the information mentioned above to improve your experience on the website, process your order or keep you updated on our latest deals.
How do we use user emails?
We use them in the following ways:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service.
• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.
How do we protect your information?
We use regular malware scanning to check for security holes and known vulnerabilities to make your visit to our site as safe as possible.
Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential.
Additionally, all sensitive or credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order, enters, submits, or accesses their information to maintain the safety of your personal information.
All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
We use cookies to:
To help us remember and process the items in your shopping cart.
They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services.
We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s ‘Help Menu’ to learn the correct way to modify your cookies.
What happens if a user disables cookies in their browser?
Turning your cookies off may result in some features not performing to their utmost efficiency for a better site experience.
Third-party disclosure?
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Third-party links?
We do not include or offer third-party products or services on our website.